Delete your data
Two ways, both complete. Nothing is kept "for analytics".
In the app — instant
- Open Aali.
- Go to Me → Privacy centre.
- Tap Delete everything, and confirm.
This erases the local database and the encryption key that protects it, and tells our server to destroy the encrypted backup and any report links. Because the key is destroyed, even a stray copy of the database file left anywhere on the device is unreadable afterwards.
Export first if you want a copy. Me → Privacy centre → Export gives you everything as CSV or JSON, free. After deletion we cannot recover anything for you — we were never able to read it.
If you no longer have the phone
Email privacy@aali.life from the address you signed in with, or send us the device identifier shown at the bottom of the privacy centre if you have it written down. We will delete the account row, the encrypted backup and any report links.
If you used Aali without ever signing in and no longer have the device, there is nothing for us to match you to — which is a consequence of the app not asking for your identity in the first place.
How long it takes
The app's own deletion is immediate. Anything on our side, including backups and replicas, is destroyed within 30 days.
What is deleted
- Your account row: the anonymous device identifier, locale, platform, and your email if you signed in.
- Your encrypted backup.
- Any doctor-report share links, including the ciphertext behind them.
- Any support messages you sent us.
- Your product-analytics events.